Delivery/Postage/Pickup Info

Pickup:

Pick ups are available after 5pm weekdays and limited availability on weekends.

Please ensure to provide your phone number, so that we can confirm the Pickup Date & Time with you.

Please allow up to a 5-7 business day turn around before your order is ready for pickup.
(Busy times of the year like Christmas may take longer so please allow up to 10-12 business days before your order is ready) 

Order can only be picked up once you receive a confirmation email that your order is 'Ready'. 

NOTE: Even if your order is marked as ready prior to the date & time you have booked in for, you MUST stick to the booked in time and day. 

If you need to change your date and time for pickup, please contact us asap so that we can accommodate the request. 

If you arrive before your booked in time, you will be asked to come back on the correct day & time. 

If you arrive more than 30 minutes late, your order will have to be arranged for another pickup time. You will need to contact us on 0432652479, quote your order number and we will advise of a new pickup time available. 

If there are any delays, you will be emailed or sent a text message to advise and to create a new Pick-up time.


Postage:

Orders will be sent via Australia Post or Sendle and will all come with tracking numbers. (Sendle will email you details of tracking)

Please allow up to a 5-7 business day turn around before your order is shipped. (busy times of the year like Christmas may take longer so please allow up to 10-12 business days before shipping) 

Shipping - $8.50 for Australia Post/Sendle
$15 for Express Post - AUS POST ONLY

Spend $60+ and receive FREE standard shipping

 

Delivery:

All deliveries will be made once order is completed and once customer has provided delivery date & time to us. If no time is provided, we will simply leave at the front door. 

Please allow up to a 5-7 business day turn around before your order is delivered. (busy times of the year like Christmas may take longer so please allow up to 10-12 business days before delivery) 

Please note that delivery charges apply to ALL orders.

Delivery Fees are based on kms from Carrum Downs as per below -

$5.00 for 0-5kms
$10.00 for 5-10kms
$15.00 for 10-15kms
$20.00 for 15-20kms
$25.00 for 20-25kms

Please note that for any deliveries further than 25kms from Carrum Downs, you will need to email us at holytrinitybiscuits@hotmail.com to be quoted and invoiced.