If you would like to refund a product due to change of mind, a 10% restocking fee will be incurred.
For all order returns and refunds, or general questions or feedback please contact firstname.lastname@example.org.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
With sale items and clearance stock, we do not accept refunds and returns on these items.
All refunds will be issued back onto the original payment method
To return your product:
Please email us first at email@example.com so we can arrange a drop off/delivery address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You are responsible for putting in the correct shipping details, if you see an error, please email us at firstname.lastname@example.org and if it hasn't been shipped yet, we will try out best to intercept it and change the address on it, however if it has been shipped it is your responsibility to have it redirected though the shipping courier at your own cost.
Please note we take no responsibility for damage occurred whilst in transit, we use Sendle and Australia post for shipping, if damage occurs in transit please make a claim with the relevant shipping agent.
Wrong product received or issue with product:
While this is a rarity, accidents can happen, please email us at email@example.com with your order number specified and supporting photos in the email to arrange the correct items to be sent out to you. If this happens, and it was a sale item or the item is now out of stock, a refund may be issued rather than a resend- this will be a discretionary decision.